We maintain all corporate records including the register of owners, mortgagees and tenants, the Minute Book, banking documents, drawings, building specifications, maintenance manuals, contracts, suite files, financial records and all other records defined by Section 55 of the Act in accordance with a standard filing system in each office and a board approved record retention policy. All records are your records and you will never have any problems gaining access to them.
Rules And Rules Enforcement
Our standard step by step procedure focuses on obtaining voluntary compliance from rule offenders and preserves all the necessary documentation in the event of mediation, arbitration or legal proceedings. We may not be fully trained mediators, but a good manager with a sincere desire to settle issues can resolve disputes between neighbours, boards and other parties. Our library includes a Manual of Rules established by all of our condominiums that acts as a valuable resource for any condominium redesigning its rules.
A written monthly report highlights the status of all outstanding issues from previous meetings, items requiring board approval, correspondence, a complete financial report, a building inspection, future plans and closed items. We prepare your board agendas, notices to directors of all meetings and we arrange for minute taking.
Our checklist provides the plan for a well organized Annual or Special General Meeting and Crossbridge will make all of the preparations and provide all of the assistance and organization necessary. Crossbridge attends all meetings of the owners, the board, shared facilities committees and other committees when requested.
We prepare your Status Certificate and provide all required documentation. Our agreement provides that Crossbridge accepts responsibility for any errors that may occur.
All Crossbridge staff must take our Customer Service Excellence Training Program to ensure delivery of our commitment to service philosophy and our 4 Steps to Outstanding Service approach to all of our dealings. Our standards of response dictate immediate response to emergencies, 24 hour response to voicemail and e-mail messages and 48 hour written response to written correspondence. Our biggest asset is our personable, attentive and professional response to all issues, large or small.
Our standard response times to communication we receive and our service oriented staff only go part way in developing a good working relationship with all residents. We also make regular contributions to newsletters and we will assist in the preparation of resident manuals so that everyone can benefit from the lifestyle of your community.
Most condominiums have employees. Whether it is one or fifty-one, Crossbridge recruits, screens, hires, trains, evaluates and supervises building staff on your behalf. We have an excellent Group Benefit Program, annual performance review and planning sessions, regular meetings and other staff development programs in place. Position descriptions, work programs and support from our Corporate Human Resource department ensure that all staff become part of a team and perform at levels expected by your residents. Our policy manual defines strict compliance with the Ontario Human Rights Code, working conditions, Health and Safety issues, retirement policies and board involvement in salaries, hiring and budgeting.
Support for Directors
New directors are given a binder to assist in familiarizing them about their condominium, their new role and the resources and support form Crossbridge. We hold seminars on the major issues facing condominiums like hydro deregulation, gas purchasing and new legislation. Quarterly issues of our newsletter keep them up to date on a variety of topics and we arrange for preferred rates for the ACMO/CCI Annual conference and other seminars.