Management Team

Our reputation as leaders in this industry has allowed Crossbridge to attract some of the most qualified individuals available in the property management industry. Our experience and expertise, together with the networking that occurs within our department, ensures that our Boards and Property Managers have the necessary support to make the right decisions on the multitude of day-to-day issues that must be resolved. The profiles of our Senior Personnel are shown below.

John M. Oakes, M.A., C.P.M., OLCM, RCM, ACCI, FCCI

Chairman

John has been involved in the management of condominiums on a full-time basis for the past 37 years and has been President of Crossbridge for the past 14 years. John has been active with several industry groups; he has served as President and Director of ACMO, and Director and member of the Institute of Real Estate Management (Toronto Chapter). He lectured for many years in the two-year Property Management Program at George Brown College, has served on the Property Management Advisory Committee of the College and was Chairman of the Legislative Review Committee that reviewed Bill 81 for ACMO. John has also taught the Condominium Law Course for ACMO for the past 10 years. Over the past several years, John has been instrumental in leading joint Committees with CCI and ACMO to lobby the Ministry of Energy on matters relating to electricity pricing as it relates to condominiums. In 2004, he received the President's Award from ACMO to acknowledge his efforts to educate the Association on energy issues. Most recently, John has met with representatives at the Ministry of Energy on behalf of CCI and ACMO with the goal to ensure that the needs condominiums are represented and understood in the final release of the Regulations associated with Bill 21. He has been an instructor in the CCI Basic Level Directors course for 17 years. In addition, John spent a number of years serving as a Director on the National CCI Board. He received his FCCI in 2006 for his contributions to the Institute and the industry.

Sandro J. Zuliani, B.A., C.P.M., OLCM, RCM

President and Chief Executive Officer

Sandro joined Crossbridge in June of 1987 and has occupied the positions of Property Manager and Regional Property Manager. In September 1999, Sandro was promoted to the role of Senior Vice-President of Operations, providing technical, operational, financial and supervisory support to the Regional Property Managers, Boards, suppliers/contractors and executive staff. In January of 2010, Sandro was promoted to Chief Operating Officer and in April 2012 to the position of President and Chief Operating Officer. As of January 1, 2018 Sandro, was appointed to the position of President and Chief Executive Officer. Sandro oversees all day to day operations and ensures the delivery of Crossbridge's management services. In conjunction with the Chief Financial Officer, he is responsible for the overall management and growth of the condominium management division, including strategic direction, business development and performance. Additionally, Sandro provides consulting services to Developer clients launching new developments and he is involved in the start up of all new developments. His dedication to team building, employee satisfaction and enhancing customer service relations supports one of Crossbridge's primary initiatives. Sandro holds a Bachelor of Arts in Economics from the University of Waterloo and is a member in good standing with both the Institute of Real Estate Management (Toronto Chapter) and ACMO.

Tracy Gregory, CPA, CMA

Chief Financial Officer

Tracy joined Crossbridge in November 1999 as Vice President of Finance. She brings great deal of accounting and IT experience and knowledge to the organization. Prior to joining Crossbridge, Tracy held the position of Controller at Newstar, a software developer of Property Management systems and the system that Crossbridge's Accounting Department is currently using today. Prior to that Tracy held several senior accounting positions in the oil and natural gas industry. Tracy has over 30 years of experience in accounting, finance and systems and is currently an active participant on the committee to review and update the Accounting and Auditing Guidelines for Condominiums.

Anthony Facchini, BAS, BA (Econ)

Senior Vice President Operations

Anthony joined Crossbridge in May 2021 bringing over 25 years in the real estate industry. His experience and focus are in the areas of operations, leasing, on-boarding new developments and overall asset management. Throughout his career he has been deeply involved in various asset classes including Office, Retail, Industrial and Mixed-Use Residential portfolios across Canada. Anthony’s passion is developing, coaching, and mentoring his teams and prefers to manage from the front. During his career, he has played an integral role in the re-development of several landmark assets in the GTA including Bayview Village, Fairview Mall, The Shops of Don Mills and The Canary District. Anthony holds a bachelor’s degree in Economics and Business from York University and continuously upgrades his leadership skills through on-going training and finding opportunities to coach and mentor others.

Murray Johnson, OLCM, CCI (Hon's)

Vice President, Client Operations

Murray joined Crossbridge in 2008 bringing with him over seven years of experience as a Regional Manager in the condominium industry. Murray entered residential property management in 1992 following over 10 years of International Project Management and Facility Management with a large multi-national manufacturing firm. With experience in ISO 9000, Employee Training and Development, and Organizational Development, Murray provides in-house Tarion and Performance Audit consulting to Crossbridge managed properties. Recognized in 2012 as one of Canada's top four Sustainability Champions in energy efficiency projects by Building Strategies and Sustainability magazine, Murray in conjunction with the Manager of Energy and Sustainability, continues to lead Crossbridge's energy portfolio to maintain Crossbridge’s position as the recognized leader for the development of long-term condominium client energy reduction. In 2019 the Canadian Condominium Institute awarded Murray with the “Distinguished Service Award” and in 2016 , ACMO awarded Murry with a “Special Recognition Award”. Murray continues to be active in supporting condominium communities throughout Ontario as well as condominiums from coast to coast through his directorship with the Canadian Condominium Institute – Toronto and Area Chapter.

Stephanie Cox, B.A., OLCM, RCM

Regional Vice President

Stephanie joined Crossbridge as part of the acquisition of the condominium portfolio of Abinger Investment Properties Inc. on June 1, 2000. In 1990 Stephanie graduated from Ryerson Polytechnic Institute with a Bachelor of Business Management degree. From there she joined Abinger Investment Properties Inc. managing a mix of Condominiums and Rental Properties. In 1993 she obtained her R.C.M. designation and sat on the Board of Directors of ACMO for three years. In the ten years Stephanie was with Abinger, she helped develop the Condominium portfolio and brought a portfolio of 6 properties to Crossbridge. Stephanie was promoted to the position of Regional Vice-President at Crossbridge in 2012. Stephanie now has over 24 years of experience in the Condominium Management field and is a member in good standing with ACMO.

Karen Mergler, OLCM, RCM

Regional Vice President

Karen joined Crossbridge as Regional Manager on November 1, 2002 with Crossbridge's acquisition of Menkes' condominium management division. She has worked in commercial and residential property management since 1983 and has been directly involved in condominium property management since 1989. Karen was promoted to the position of Regional Vice-President at Crossbridge in 2012. As a proponent of proactive management and administration of real estate assets, Karen has a strong interest in maintaining or enhancing building standards, while keeping a keen eye on the bottom line. She has an extensive background in all aspects of building operations, including mechanical, plumbing and fire and life safety systems. With extensive LEED© training, Karen has a strong personal interest in sustainable building management with a view to not only the environmental benefits, but also the positive impact of reduced operating costs as a result of energy retrofits. Karen is a General Licensee and has attained her Registered Condominium Manager designation. She is a professional member in good standing with ACMO.

Hanson Ng, CPA, CMA

Director of Business Applications

Hanson joined Crossbridge in 2003 as Director of Client Reporting. Prior to joining Crossbridge Hanson worked as a consultant implementing real estate information systems. Along with his IT experience, Hanson has over 10 years of property management accounting experience, working in the commercial property management industry. Hanson is a Chartered Professional Accountant and holds a Bachelor of Commerce degree from the University of Toronto.

Ingrid Parra, BA Hons., CHRP, CHRL

Director of Human Resources

Ingrid joined Crossbridge in 2007 as Human Resources Generalist. She holds a Bachelor of Arts in Economics and French Literature from York University and Human Resources Management Post-Graduate Certificate from Seneca College. Prior to joining Crossbridge, Ingrid held the position of Human Resources Generalist at a financial management company. Ingrid was promoted to Human Resources Manager in 2012 and due to the growth of our company and expansion of the Human Resources Department she was promoted to Director of Human Resources in 2018. She is a member of the Human Resources Professionals Association having achieved the designations of Certified Human Resources Professional (CHRP) in 2014 and Certified Human Resources Leader (CHRL) in 2019. Recently, Ingrid has completed all courses to receive an Adult Education and Staff Training College Certificate. Ingrid has over 18 years of experience in Human Resources.

Rudy Petershofer, OLCM, RCM, BA, MBA

Director of Compliance Operations

Rudy has been active in property management for over 20 years, including 4 years as the owner of his own property management company, and 9 years as a regional manager at Crossbridge. He serves as a Director of his own condominium, which helps him maintain his customer-sensitive perspective. Rudy has extensive practical experience in strategic planning and marketing. He has served on two ACMO committees and taught ACMO's law course at Humber College and internally at Crossbridge. Rudy's educational background includes as BA and MBA from the University of Western Ontario.

Laurie Adams, OLCM, RCM

Regional Manager

Laurie joined Crossbridge in 1998 as a property manager, after obtaining her Registered Condominium Manager (R.C.M.) designation. She has been in the condominium industry for better than 20 years. Her knowledge and experience in hotel management, co-operative housing, and the interior design industry served to provide the basis for her eventual career in the condominium industry. Laurie accepted the position of Regional Manager in 2006 where she continues to apply her knowledge and expertise to ensure the service of excellence expected continues to be the highest priority. Laurie held a position on the Board of Directors of the Association of Condominium Managers of Ontario (ACMO) from 2013 to 2016. She holds a General License and continues to hold her R.C.M. designation with ACMO. Laurie is a member in good standing with ACMO and was recognized with the "Leadership of the Year" award in 2022.

Teresa Arena, OLCM, RCM

Regional Manager

Teresa joined the condominium management industry in 2004 and joined Crossbridge in June 2006, In 2003 she obtained her Human Resources Management and Services diploma from Humber College and received her R.C.M. designation in 2008. Investing over 16 years of property management experience within the Toronto luxury condominium market which has driven her to provide excellent customer service and adding great value to our clients. Her project roster consists of but is not limited to; membrane work, building restoration, demolitions, plumbing / energy retrofits and the latest electric charging stations. Teresa is an ACMO member in good standing and has taught the ACMO Administrative and Finance courses. Teresa was promoted to Regional Manager in 2018.

Attila Benyi, B. Eng., RPA, SMA, OLCM, RCM

Regional Manager

Attila joined Crossbridge in 2005 as a Condominium Manager. He brings with him over 25 years of property management experience in residential condominiums. He has received his degree of mechanical engineering in 1986, and achieved his RCM designation in 2003 and the RPA (BOMI Canada) designation in 2008. Attila has successfully assisted corporations strengthen their financial status through detailed budgeting, strict cost controls and energy saving projects. Attila is an energetic, positive team player who has demonstrated his ability to motivate staff in order to improve the overall efficiency of condominium communities. With his exceptional interpersonal skills and his superior knowledge of the physical aspects of a building he has coordinated productive communication between the Boards and the various committees.

David Cekani, OLCM, RCM

Regional Manager

David joined Crossbridge in 2007 as a Property Manager. David has worked in the condominium industry for 9 years and has been involved in the resolution of performance audits, review of reserve fund studies and has spearheaded a number of energy retrofit projects during his assignments in upscale condominium buildings. He holds his R.C.M. designation and is a professional member in good standing with ACMO. David was promoted to Regional Manager in 2012.

Ilir Decka, OLCM, RCM

Regional Manager

Ilir became a condominium manager in 2004 and recently joined Crossbridge (July 2022) in the capacity of Regional Manager. In 1993 he received his Bachelor Degree in Business Administration, and in 2009 he obtained his RCM designation. He continues to remain a professional member in good standing with ACMO. In early years of his career Ilir managed large condominiums across the GTA and has a vast experience with newly built condominiums and a variety of large projects. He is an empowering professional, equipped with motivational, interactive, and decisive management style in developing highly productive teams to support business objectives. In his years as a Regional Manager, Ilir has excelled in operational management, leadership, supervision, training/coaching/supporting/assisting staff members under his supervision, building and maintaining relationships with clients and Boards of Directors.

Erjon Dida, OLCM, RCM

Regional Manager

Erjon joined Crossbridge in 2018 as a Property Manager and brings over 7 years of Property Management experience. He holds his R.C.M designation and is a professional member in good standing with ACMO. Erjon has successfully managed large portfolios and has assisted Corporations to achieve good financial standing. Erjon accepted the Regional Manager role in 2022 where he continues to provide support and expertise to the Corporations under his portfolio.

Daniel D. Fama, LL.B, OLCM, RCM

Regional Manager

Daniel joined Crossbridge in 2020 and brings 10 years of experience in property management. Prior to joining Crossbridge Daniel, as a Regional Manager, was involved in a number of large projects, including chiller, boilers, balcony railings, and window replacements and retrofits. He has been actively involved in dealing with performance audits and building deficiencies. He holds an international University Degree in Law (LL. B) and was a member of Law Society of Upper Canada from 2010 to 2014. Daniel is a graduate of Humber College and Mohawk College. He holds a General Manager License, the RCM designation, and is a member of ACMO since 2015.

Katherine Gow, OLCM, RCM

Regional Manager

Katherine joined Crossbridge in 2002 as a Property Manager and was promoted to Regional Manager in March 2013. She earned her Registered Condominium Manager (R.C.M.) designation in 2005. Katherine has worked managing luxury condominium residences in Toronto since 1999. Under her stewardship, managed communities have been recognized by the Canadian Condominium Institute (Toronto Chapter) and received the largest condominium energy efficiency incentive through the City of Toronto's Better Buildings Partnership (2010). Katherine has been involved in many large refurbishment projects including elevator modernization, underground garage repairs, major mechanical retrofit, redecoration and successful resolution of performance audit issues. Katherine is currently holds the position of Vice President on the Board of Directors of the Association of Condominium Managers of Ontario (ACMO She is a member in good standing with the ACMO and is a speaker at ACMO/CCI conferences.

Allyson Ingham, OLCM, RCM

Regional Manager

Allyson joined Crossbridge in 2004 and brings over 20 years of experience in property management. Prior to entering the management industry Allyson received a diploma in mechanical drafting and spent six years in the production and manufacturing of design of mechanical equipment. Allyson holds a General Condominium Managers License and is an ACMO member in good standing. Allyson currently holds an appointed position on the CMRAO Disciplinary Committee and Appeals Committee. She brings a strong background in operational excellence to achieve high-quality results consistent with acting in the best interest of clients.

Dilshad Jiwa, OLCM, RCM

Regional Manager

Dilshad joined Crossbridge in 2002 and obtained her R.C.M. in 2007. She has been involved in managing a diverse portfolio of townhouses and high rise buildings for the past 18 years. Her attention to detail is second to none and has proven to be a definite asset to our clients. Dilshad has been involved in many major projects including boiler replacement, wall rehabilitation, underground garage repairs and energy retrofits. She has volunteered at Habitat for Humanity and is a member in good standing with ACMO. Dilshad was promoted to Regional Property Manager in 2017.

Kyle Kingston, OLCM, RCM

Regional Manager

Kyle takes a balanced approach to life which enables him to enthusiastically engage clients, staff and others when assisting them where they need him to. He's successfully managed over 50 properties of various types and sizes in the Vancouver and Toronto markets as well as throughout Central Ontario. He has received formal property management training at UBC Sauder School of Business, Humber College and Mohawk College where he completed his RCM. When not helping condo boards and owners, Kyle is active on the board of a local environmental stewardship charity as well as on the steering committee of the Habitat for Humanity chapter where he lives.

Glenn Luckasavitch, OLCM, RCM

Regional Manager

Glenn joined Crossbridge in May 1999 as a Condominium Manager and was promoted to a Regional Manager in September 2000. Glenn is a Registered Condominium Manager in good standing with ACMO for over 35+ years. Before joining Crossbridge, Glenn had eighteen years’ experience in Condominium Management with Del Property Management and General Property Management. Glenn has had hands on experience with many rehabilitation projects, performance audits, reserve fund studies, fire and life safety and energy management and conservation. Glenn has shared much of his knowledge and experience with others as a speaker for several ACMO/CCI conferences. Glenn has also written several articles for ACMO / CCI Magazine and participated in C.M.H.C.'s Better Buildings Case Studies.

Ellen Mahon, OLCM, RCM

Regional Manager

Ellen has been in the condominium industry since 1995 and obtained her Registered Condominium Manager (R.C.M.) designation in 2003. Ellen joined Crossbridge in 2007 as a Senior Property Manager and was promoted to a Regional Manager position in April 2015. Ellen has managed a diverse portfolio over her career and has been involved in many large projects including underground garage repairs, roof replacements, corridor renovations and window replacements. Ellen is an active member of ACMO and for several years taught both the Financial and Human Resources & Administration courses offered on behalf of ACMO in-house through Crossbridge.

Rozita Maleki, OLCM, RCM

Regional Manager

Rozita joined Crossbridge Condominium Services on October 2018 and brings over 12 years’ experience as a property manager and portfolio manager. Her previous experience includes 5 years in the real estate industry. Rozita has successfully managed to completion, major restoration projects including but not limited to underground parking, recreational facilities, balcony replacements, cladding repairs, roof replacement and several energy retrofits. Rozita’s motto in both professional and personal life is “Good Thoughts, Good Deeds, Good Words”. She measures her success in professional life not only by compilation of projects but also recognition from stakeholders evident by letters of appreciation, citations and team awards from board members, owners and management companies throughout her career. She holds her R.C.M. designation and is a professional member in good standing with ACMO. Rozita was promoted to Regional Property Manager in 2019.

Stan Morris, OLCM, RCM

Regional Manager

Stan joined Crossbridge in June 2010 with over 25 years in the service industry. His experience and focus have been in the areas of operations, customer service, staff development training and property management. He participated in the ISO Certification process while serving as a Regional Manager working for a previous employer. During his career in the property management industry he has been primarily responsible for mixed portfolios consisting of townhouses, low rise and high-rise buildings as well as managing a large condominium site situated on an 11-acre property and consisting of three condominium corporations with over 800 units and a separate full time recreation centre. Also, included in his experience is the management of new construction condominium buildings with a mix of residential and commercial units. Stan is a member of ACMO as well as a member of the Canadian Condominium Institute (CCI). He continues to promote improvements for the corporations within Crossbridge in the areas of energy efficiency and building science.

Alana Phelps, B.A., OLCM, RCM

Regional Manager

Alana joined Crossbridge in 2005 and was promoted to Regional Manager in April 2010. She has her B.A. from York University and is a graduate of Humber College. Alana holds her R.C.M. designation and has worked in the industry for 14 years managing and actively implementing strategies to maximize value within a diverse commercial and residential property portfolio. Alana is a professional member in good standing with ACMO and works diligently to ensure that the tenets of Crossbridge Service Excellence continue to be seen as the benchmark in the condominium management industry.

Paulo Tavares, OLCM, RCM

Regional Manager

Paulo joined Crossbridge in 2002 as a Property Manager. He holds a Financial Accounting diploma from Ryerson University and received his R.C.M. designation in 2003 after completing the Condominium Management and Administration program at Humber College. Paulo has 20 years of property management experience and has skilfully guided condominium communities through many major building renovation and energy retrofit projects. Paulo's knowledge and understanding of the industry complements his drive and passion to succeed. He is a member in good standing with ACMO and was promoted to Regional Manager in 2012.

Bill Tourloukis, B. Comm., CHRL, OLCM, RCM

Regional Manager

Bill joined Crossbridge in 2012 and brings over 25 years of management experience to the condominium sector. Bill holds a Bachelor of Commerce from Ryerson University (2005). He is a member of the Human Resources Professionals Association having achieved the designation Certified Human Resources Leader (CHRL) in 2006. Having managed Crossbridge flagship luxury condominiums, he has been involved in many projects including major garage repairs, refurbishment initiatives and energy retrofits. Bill was a co-recipient of the Genesis Award introduced by ACMO in 2015 to recognize a newcomer to the condominium management industry who has demonstrated exceptional service and commitment to their craft. Bill holds his R.C.M. designation and is a professional member in good standing with ACMO. Bill was promoted to Regional Manager in 2019.

Rob Detta Colli, B. Eng, MBA, CEM

Manager, Energy & Sustainability

Rob joined Crossbridge in 2012 as the Manager of Energy and Sustainability, which was originally a collaboration between Crossbridge and Toronto Hydro. Rob achieved his engineering and Master of Business Administration degrees from the University of Western Ontario. The later addition of a Certified Energy Manager (CEM) designation and Certification as a Measurement and Verification Professional (CMVP) attests to the depth and practicality of energy management knowledge he has acquired throughout his career. Rob has been dedicated to reducing energy costs in condominiums for 10 years, and has experience evaluating and implementing a vast array of projects that conserve electricity, gas and water. Crossbridge clients have collectively reduced their operating expense by $8.0 million as a result of his work. Additionally, Rob is a recognized leader in the industry when it comes to electric vehicle charging in condominiums.

Nancy Ghorbany, BA Hons., PCP

Payroll Manager

Nancy joined Crossbridge in September 2014 as Payroll Manager. She brings extensive experience in the area of Human Resources, Payroll and Benefits to the organization. Prior to joining Crossbridge, Nancy held the position of Human Resources and Payroll Manager at a hospitality management company. Nancy hold a bachelor degree in Social Science and Communication. She is a member Canadian Payroll Association, holding a Payroll Compliance Practitioner certification and pursuing the Certified Payroll Manager certification. Nancy has over 17 years of experience in Payroll and Human Resources field.

Lavern Johnson-West, CPA, CMA

Accounting Manager

Lavern joined Crossbridge in May 1998. She has progressed over the years in the organization to become the Senior Accounting Manager, Client Reporting. Prior to joining Crossbridge Condominium Services Ltd, Lavern held accounting positions in various industries such as auditing, manufacturing and consulting. Lavern is a Certified Professional Accountant (CPA, CMA) with a Bachelor of Commerce degree from Ryerson University.

Ahmed Said, BA

Accounting Manager

Ahmed joined Crossbridge in April 1999 as an accountant. He brings great deal of accounting experience and industry knowledge to the organization. Prior to joining Crossbridge, Ahmed held the position of accountant, Internal auditor & Budget-Rental control in the property management industry. Ahmed graduated from Red River College in Accounting & Finance and he also holds BA from York University. Ahmed has over 30 years of experience in accounting.

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