We have a variety of training programs for all employees. Everyone must take our Service Excellence Course that focuses on our commitment to outstanding service and how to deliver it. It helps you understand how important everything you do results in making the life of someone living in a Crossbridge managed building better, deal with difficult people more effectively and access all of the resources of the company.
You will also have to take our Administration Program so you understand the processes in place to do our jobs efficiently and understand the integration of functions between our Head Office and our site offices.
If you are a Property Manager, you will need to take our Budget and Financial Statement Training Program that outlines the standard and the form of our budget presentation to Boards and the use of our utility consumption templates in that process.
Crossbridge also has been sanctioned by ACMO to teach the 4 ACMO courses required to obtain your R.C.M. designation. These courses are taught in-house by senior Crossbridge staff. Mid-term and final exams are marked by ACMO appointed individuals to ensure that there is complete independence in your final mark.
Training also takes place at our monthly property managers' meeting. Each meeting focuses on a different aspect of your job. We want to ensure that you are current on the latest in technologies, legislative changes and approaches to the multitude of issues we have to face in this industry.
Crossbridge is dependant on all of its employees, and will depend on you, to deliver the commitments we have made to our condominium corporations. You need to bring to the company some core competencies, a caring attitude and a desire to be good at what you do. Our job is to bring out the best in you. We will help you quickly feel like you are part of our company and supported by everyone in it. Through a better understanding of our mission and our customer service culture as well as access to the resources, experience and expertise we have accumulated, we will nurture an environment that welcomes and values you every day. We want you to reach your full potential and feel proud of your achievements and contribution, whatever the task. We believe that our staff wants to be allowed to do their job and appreciates the opportunity to do so. If you want to accept responsbility and become better at what you do in a very supportive and family atmosphere, Crossbridge would love to talk to you.
At Crossbridge we offer two career paths; one in property management and one in accounting. Development of a property manager at Crossbridge is; administrator first then advancement into the property manager position, then possibly a regional manager. Because of our size our portfolio includes a variety of challenging contracts. As a result we can provide an individual with a suitable amount of challenge in their position on each step of their career path. For instance, a Junior Property Manager will manage a building with a few, less complex projects underway coupled with a lower number of residents living in the building. A more Senior Property Manager in another building would be responsible for a larger group of residents and more complex projects.
This is the same concept in a career at Crossbridge in accounting. A person can join Crossbridge and start as an Accounts Payable administrator, move into the Accounts Receivable position, next to a Junior Accountant and later to a Senior Accountant or Accounting Manager position.